FAQ

FREQUENTLY ASKED QUESTIONS

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Tigerlight D.A.D.

FREQUENTLY ASKED QUESTIONS

Can't find an answer to your questions below? Give us a call, we'd be happy to answer any of your questions!

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Will the spray still work if the battery goes dead?

Yes.

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Is there a separate battery for the Bluetooth?

Yes, there is a separate battery cell for the bluetooth. It is not replaceable. The battery cell and Bluetooth are in “Sleep mode” when not activated. When activated by pushing the spray button, it transmits for one minute then goes off until activated again. In tests, the battery lasted long enough to send over 6,000 alerts. When the battery does die, the Bluetooth will not longer function and the device will have to be replaced in order to continue Bluetooth functionality.

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Can I text / send an alert without spraying the pepper spray?

Yes, a short, partial press of the spray actuator will click a switch that activates the alert before the spray activates. Continue pressing and the pepper spray will be activated.

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Do I have to have my cell phone with me in order for the Bluetooth to work?

Yes, the phone should be on your person or within a short distance. Bluetooth service effectiveness and distance will vary by location and signal strength. A variety of materials and objects that may be between your D.A.D.® and your phone may alter or interfere with signal strength, in some cases causing the alert not to be sent. The distance the Bluetooth will send and the accuracy of location services are beyond TigerLight’s control. The D.A.D.® should be within ten feet of your phone. In most cases, your phone will be on your person. The Bluetooth chip inside the D.A.D.® sends a signal to the D.A.D.® app on your phone. The D.A.D.® app uses the GPS in your phone and Apple or Google location services to triangulate your location at the time the alert is sent. It displays your alert to others via “Crowd Alert” and to those in your D.A.D.® app contact list, even those who may not have the app, but are in your contact list. They can receive the alert via text message and email. “Crowd Alert” can only be receive by those who have the app and have selected “Crowd Alert” in their D.A.D.® app settings.

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Can I text / send the alert to see if it is working without actually sending an alert?

Yes, nobody wants to receive an alert from you if you are not really in danger. For Apple iOS and Android: You can test your alert by pressing “Search iBeacon” in your settings, then immediately pressing your spray activator just enough to send the alert signal, you will see a pop-up that says, “iBeacon Found” to verify that the Bluetooth is working properly. If you accidentally send an alert, push the “I am Safe” button immediately, enter your secret four digit PIN.

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What can I do if I accidentally send an alert, or if I were in danger, but now I am safe? I would not want a hundred people running to my rescue if I were no longer in danger.

At the bottom of the D.A.D.® app screen there is an “I’m OK” button. When you download your D.A.D.® app you will choose a 4-digit PIN in your settings so you can push the “I’m OK” button at the bottom of the D.A.D.® app screen, enter your private PIN and push OK. This will send another alert that tells everyone you are OK. Please do not send false alerts, ever. “Crying wolf” will only lessen the effectiveness of this amazing technology and take the police away from helping people who may actually be in danger. If continued abuse occurs, TigerLight has the right to notify you that your app service is being turned off without reimbursement for the device.

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What if the D.A.D.™ is in my hand, but the phone is in my backpack? Will it still send an alert?

If your phone signal is good, it should send an alert. TigerLight has done extensive situational testing with a very high success rate in the many situations one might be in. For example, the device in your left hand and the phone in your right pocket, or back pocket, or backpack. Or, your attacked and the phone flies out of your hand and lands ten feet away. With good phone signals the app has a very high rate of success. The human body is made up of mostly water and RF signals do not travel well through water, so the signal will be able to establish a connection between the D.A.D.® and the phone if it is closer and there is less body mass between them. However, in our testing, the device was very reliable, even with the D.A.D.® in front and the phone in a back pack, behind. Keep in mind that if the Alert does not send, the potent pepper spray hidden inside the device is your first line of defense and is the most effective, #1 rated non-lethal personal defense technology in the world.

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Is there a temperature range the product works most effectively in?

Every canister manufacturer recommends that it not be stored above 120 degreed F. Our canister in our other TigerLights were tested for the military by Eastern Laboratories in ten degree increments for an hour and only one canister failed after 55 minutes at 212 degrees fahrenheit. We have sprayed canisters after leaving them out in the snow all night in temperatures of about 5 degrees fahrenheit. They sprayed fine, although with slightly less force. The hotter the canister contents, the higher the pressure. The colder the canister contents, the lower the pressure. The difference is only noticeable in extreme hot and extreme cold. Although a minimum temperature is not mentioned, some say it can be as low as -5 degrees F. I suspect that our sprays from Sabre Red and Guardian PD, given that they are not water based and are non-flammable, and are both used by the military and police, may have very low freezing points. Also, given the fact that the canister is contained inside the device, creating more insulation, and is not exposed to direct sunlight or cold temperature, it is likely to withstand both higher and lower temperatures than a normal pepper spray canister.

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I don’t believe the 1 in 5 stat is true. Why are you quoting it?

NOTE: Although our mission is exactly the same whether college sexual assaults are 1 in 5 or 1 in 500, the study claiming that 1 in 5 college girls are sexually assaulted during 4 years of college has been refuted by many who believe the actual incidents of sexual assault are 2% rather than 20%. We also want to make clear that our citing that study on our original video introducing the D.A.D.® in not and never was a political statement as some seem to think.

There are other studies claiming the actual figure is 5% for rape and 10% for sexual assault. A much larger study of 27 Universities and 150,000 students puts the percentage at 23% for sexual assault (a little lower than 1 in 5) and 11% for rape.

Study results vary greatly by study and by school in the same study. The wording of questions, definitions, the location of the study and other study methodology will all produce varying results. However, a newer Bureau of Justice Statistics study (cited below) shows that about 1 in 50 are raped or sexually assaulted. This study is cited below and is now included in a new, edited version of the D.A.D.® video which you can see here: https://youtu.be/S0Q4CFj_MQA and here: www.tigerlight.net
Source:  http://www.bjs.gov/index.cfm?ty=pbdetail&iid=5176. Lynn Langton, Ph.D., Sofi Sinozich, BJS Intern. December 11, 2014    NCJ 248471

Although we are fine with the the stats from any of the above studies, if only as an indication that there is a problem with a need and the D.A.D. can be a solution, here is a link to an explanation of the 1 in 5 stat by the authors that is worth reading.

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http://time.com/3633903/campus-rape- 1-in- 5-sexual- assault-setting- record-straight/

Where is your proof the the D.A.D. has a 96% stop rate on violent subjects?

The stop 96% stop rate is from the Series II TigerLight used in the Los Angeles Sheriff´s Department Study. This is a link to the results from the study. 96% documented stop rate in LASD Study D.A.D.´s Military Strength (Same spray or equal or greater potency) Sabre Red Pepper Spray 10% OC, 2mm SHU, 1.33% Major Capsaicinoids, 4.5 grams, is nearly double the potency of the spray used in the LASD Study (1.33 major capsaicinoid compared to 0.69) and is six times more potent than 0.2% major capsaicinoid spray used by Marines. Optimized, accelerated cone spray.

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Pepper spray doesn’t stop drug impaired, determined attackers. What makes this any different?

“Having the D.A.D.® is far better than having a can of pepper spray. It doesn’t even compare. It is the best non-lethal self defense device in the world…period!” Police Sergeant — Gary Powell

The  96% documented stop rate of Series II TigerLight in LASD Study, far exceeding the “stop rates” of any other non-lethal device, makes the D.A.D® up to twice as likely to stop a violent attacker, based on Police departments with below 50% effectiveness while TigerLights at that same department had zero failure rates. Why choose anything else?

How does it do it? The most important contribution of the flashlight part of the device is not only to see in the dark or send up an SOS and it is NOT meant to stop the attacker, although it might momentarily distract, impair his sight and draw attention of others to him.  The key is that it disguises the D.A.D.®’s hidden capabilities, enabling the military strength (used by the military or stronger than sprays used by the military), but safe, pepper spray to be deployed in a STEALTH manner.

This is the key to its unequaled, non-lethal stopping power. Why? How? Because the attacker does not see it coming, he is unable to hold his breath in anticipation, thus greatly enhancing the respiratory distress. Even if he can withstand the pain, he cannot overcome the respiratory distress. Think of “choking out” rather than “punching out.” Oxygen deprivation is more effective than pain as a means of incapacitating the attacker. This is why departments with 50% “stop rates” with police grade pepper spray, have 96% “stop rates” with TigerLights. Knowing these facts, why even consider
anything else? In summary, it is more apt to be in your hand, more apt to remain in your hand and more apt to stop the attacker.

The following email was sent by Police Officer, Sgt. Gary Powell, to another department in response for a request for assessment. The department subsequently tests the TigerLight Series II with zero failure rate.

Sir,

Michael Teig asked me to email you in reference to the Tiger Light. I have used it easily over 2 dozen times (documentable) in the line of duty with zero failure rate. My last deployment was just a couple weeks ago on a shoplifter who had stolen 4K in equipment and was fighting with 5 security guards and my partner. Instant fight stopper with no injuries to anyone including the suspect. Cried like a b@#$# but I'm sure that doesn't count. I've used the product nearly since it has come out and got it approved at my department for use. I am more than willing to answer any questions you may have. Sorry for the delay in getting to you the message was in my spam for some reason. Please feel free to email or give me a call (preferred) any time. I am our departments primary use of force instructor and teach all use of force excluding defensive ya tactics. I sit on the use of force board and review all use of force incidents that our patrolmen
are involved in as well. Thank you in advance.

Sgt. Gary Powell
Firearms Commander
Provo PD

In addition to the above factors, a University of Utah study shower that the vast majority of pepper spray manufactured grossly oversee the sprays actual strength, some by 100 times, others by ten times, making it very difficult for consumers to know what they are getting. The spray we use in the D.A.D. issued by many Department of Defense agencies and proved to be one of only two sprays that were consistent and anywhere near the claimed potency. Every batch is tested. That is not the case for most manufacturers. For details, please see the study.

University of Utah Study
http://www.shabaopenwu.com/images/hplc/University-of- UTAH-Study.pdf

Additional Information on paper sprays
http://www.newsusa.com/articles/article/pepper-spray- conversations-heat- up-myths-debunked.aspx

University of Utah reports 30% heat failure rate in pepper sprays
https://kodiakcanada.com/blogs/news/76412229-university- of-utah- reports-30- failure-rate-in- pepper-sprays

Example pf police reporting of TigerLight’s superior stopping power.in Tactical Magazine http://www.tactical-life.com/firearms/tigerlight- takes-the- bite-out- of-a- suspect/

Former Navy SEAL, Ken Good on why the D.A.D. is “by far” the best non-lethal self defense device.

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 Why not just buy a handgun? It works 100% of the time.

We support the 2nd amendment and recognize the importance of firearms. However, we do not see the firearm as the “answer-all” to civilian self defense given there are millions of situations and locations in which guns are not allowed or lethal force is not justified. Additionally, many people simply do not want to carry a firearm.

We also recognize that no device is a guarantee of personal safety. Here is a dash cam video of a gun fight between to officers and a violent subject in which 40 shots are fired
at close range and none of the three are incapacitated.

http://www.officer.com/news/12135784/dashcam-video- shows-florida-shootout?utm_source=Officer.com%20Newsday%20E-Newsletter&utm_medium=email&utm_campaign=CPS151031002

On the other hand, here is a news story reporting on an attempted assault on a 110 pound woman with no training who was able to incapacitate her much larger and stronger opponent using a TigerLight T100 with spray just over half as potent as that
seen in the D.A.D. See here:  https://vimeo.com/147505935

The historical performance of TigerLights show it to be far more effective than other non-lethal devices and can be used with or without a firearm.

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Why not just buy a $15 can of pepper spray?

Sends “I’m In Danger" alerts. For men and women, the D.A.D.® sends “I’m in Danger” alerts to a “Network of Heroes.” Bluetooth / GPS “Crowd Alert” technology provides an entirely new dimension to personal safety, enabling user to secretly send an “I’m in danger” alert with the touch of a button that is “positioned” under the thumb, with or without releasing the spray.

The alert with your photo and GPS location is received via the D.A.D.™ mobile phone app by volunteers (Network of Heroes) who are in the best position to help and also those you designate in your app contacts, via the app, text and email. We are NOT advocating vigilantism, but a Good Samaritan spirit, acknowledging that any person who responds to the distress call of another, may put themselves at risk. We also believe that leaving our safety to the police is not realistic. They cannot be everyone’s personal bodyguard. They will help if they can.

As with anyone calling for our help, we have to make a choice. That choice may be to call the police. Or, it may be to try to help, hopefully with the help of many others. 2. It is STEALTH. You are secretly and uniquely prepared. This D.A.D.® is purposefully built.  It is uniquely designed and engineered to be comfortably carried in your hand easily deployed under stress.

It is not to be buried in a handbag or a deep or constricting pocket. In most all social situations, carrying something in your hand that looks like a weapon is detrimental, can cause others to become extremely uncomfortable and could lead to undesirable attention. The D.A.D.’s dual utility as a flashlight and its “non-weapon” appearance make it so you can carry it comfortably and discreetly most anywhere, and nobody cares.

Every detail of the D.A.D.™ is designed with practicality, ease-of- use, long-duration carry and the psychological and physiological dynamics of a violent attack, in mind. 3. There when You Need it Most. Significantly more likely to remain in hand during a sudden, unexpected physical attack. This is critical.

The comfortable hand strap provides a secure grip when walking, jogging, hiking, or most importantly, if physically attacked. We know based on careful study and observation, that in far too many cases, non-trained individuals instinctive reaction is to open the hands in an effort to grab or shove away the attacker. In order to address this core, reflexive protective reaction; the ergonomics of the device have been carefully tested and considered over time.

The size (just longer than hand is wide) and the hand strap, combine to “force-index” the D.A.D.® in your hand. This eliminates “engulfing” and “mis-orientation” which would be highly likely to occur if the device were any smaller. The design minimizes unnecessary movements by eliminating the need to call upon fine motor skills that dissipate or disappear altogether under adrenaline based stress. 4. Proven Superior Technology. The 96% documented stop rate of previous TigerLights, far exceeding the “stop rates” of any other non-lethal device, makes the D.A.D® up to twice as likely to stop a violent attacker, based on Police departments with below 50% effectiveness while TigerLights at that same department had zero failure rates. Why choose anything else?

How does it do it? The most important contribution of the flashlight part of the device is not only to see in the dark or send up an SOS and it is NOT meant to stop the attacker, although it might momentarily distract, impair his sight and draw attention of others to him.

The key is that it disguises the D.A.D.®’s hidden capabilities, enabling the military strength (used by the military or stronger than sprays used by the military), but safe, pepper spray to be deployed in a STEALTH manner. This is the key to its unequaled, non-lethal stopping power. Why? How? Because the attacker does not see it coming. He is unable to hold his breath in anticipation, thus greatly enhancing the respiratory distress. Even if he can withstand the pain, he cannot overcome the respiratory distress. Think of “choking out” rather than “punching out.”

Oxygen deprivation is more effective than pain as a mean of incapacitating the attacker. This is why departments with 50% “stop rates” with police grade pepper spray, have 96% “stop rates” with TigerLights. Knowing these facts, why even consider anything else? In summary, it is more apt to be in your hand, more apt to remain in your hand and more apt to stop the attacker.

5. Peace-of- Mind. You will be able to walk, jog, hike, bike, walk to your car from the mall, from work and even to your mailbox with a confidence and peace-of- mind you would not have without it and this makes life more enjoyable.

ADDITIONAL INFORMATION: D.A.D.™ Military Strength Sabre Red Pepper Spray 10% OC, 2mm SHU, 1.33% Major Capsaicinoids, 4.5 grams, stops 96% of attackers when used inside TigerLights. Six times more potent than 0.2% major capsaicinoid spray used by marines. Optimized, accelerated cone spray pattern and stealth delivery. 8 bursts at 6-8 feet (2-2.5M) away.

Discreet, sleek design fits in your purse, bag or pocket. Can be carried, unnoticed, almost anywhere. Length 5”, Thickness 1”, Width 1.75", Weight 4.4 ounces  Water resistant Multi-mode light switch including Panic Strobe, High, Low, Constant Strobe and SOS modes. CREE LED. 150 Lumens. Water resistant. Made of Polycarbonate, the same material used to make NFL football helmets and bullet proof windows, which means it is durable, yet lightweight (4.6 oz.). Your D.A.D.™ order includes: AA battery, Inert Practice Spray, Live Sabre Red Pepper Spray, Hand Strap, separate Long-life Lithium Battery for Bluetooth (Tested up to over 6,000 activations) and a big dose of peace-of- mind, enhancing your life, every day. FREE D.A.D.™ app for iPhone and Android.  Search “tigerlight” on iTunes and Google Play. Note: Pepper spray cannot be shipped to Massachusetts or New York

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Does the D.A.D.™ flashlight have a strobe mode?

I received a private comment suggesting that we have a strobe light mode on the Defense Alert Device (D.A.D.®). In fact, we have what we call a passive “panic” mode. The light assumes that when you push the “On” button, you are under attack and immediately goes to a bright strobe for 3 seconds and then to constant high mode. If you do not want it to go to the panic mode, you “tap” the button twice and it goes directly to high mode. It also has a low mode, a constant strobe mode and an SOS mode. Everything is designed to increase safety.

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Is the D.A.D.™ legal in my state?

TigerLight® consumers are responsible for understanding the local and state laws concerning the purchase and use of TigerLight, Inc.'s products. The consumer agrees that TigerLight, Inc.'s products are not intended for illegal use. TigerLight, Inc. is not responsible for misrepresentation by the consumer, nor the illegal use of our products. By submitting an order to www.tigerlight.net, or purchasing it from a retail outlet of through any other means or distribution channels, the consumer states that they are at least 18 years old, understand the local and state laws concerning the purchase and use of TigerLight, Inc.’s products and agrees to all terms and conditions of this purchase. No warranties are implied or expressed other than those specifically referred to under warranty information.

Alaska

TigerLight cannot ship products to consumers in Alaska. Please check with your local sporting goods provider about purchasing the D.A.D.® (Defense Alert Device), and other TigerLight products. The exception is if the consumer is willing to pay the additional Hazmat charge for air shipment.

District of Columbia

TigerLight cannot ship products to consumers in the District of Columbia. Please check with your local sporting goods provider about purchasing the D.A.D.® (Defense Alert Device), and other TigerLight products.

Massachusetts

TigerLight cannot ship products containing pepper spray to consumers in Massachusetts. The D.A.D.® and other TigerLight products containing pepper spray must be purchased from a licensed gun dealer.

New York

TigerLight cannot ship products containing pepper spray to consumers in New York. The D.A.D.® and other TigerLight products containing pepper spray must be purchased from a licensed gun dealer or pharmacy.

Alaska and Hawaii

Can only be shipped via air with special HAZMAT packaging at an increased cost. Contact TigerLight for current cost and requirements.

CANNOT BE SHIPPED TO OR SOLD IN CANADA
READ IMPORTANT INFORMATION BEFORE PLACING YOUR ORDER FROM FOREIGN COUNTRIES (COUNTRIES OTHER THAN THE UNITED STATES)

Shipment to foreign countries:
According to the best of our knowledge, it is legal to purchase and carry pepper spray products like that contained in the D.A.D.® in the countries listed below. However, consumers are responsible for understanding the laws in their local area and country concerning the online purchase and use of TigerLight, Inc.’s products, including the D.A.D.® 

Philippines, Mongolia, Thailand, Taiwan, Malaysia, Saudi Arabia, South Korea, Japan, Israel, Czech Republic, Italy, Latvia, Poland, Russia, Switzerland (Must show proof of registration as a user), South Africa, Spain, Columbia

Check your local laws to see if it is legal in your area.

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What would you advise a TigerLight user to do if the assailant has a gun?

A question emailed to TigerLight today by recent T100 purchasers and responded to by TigerLight, Inc. President and CEO, Michael Teig. We thought others may have the same question.

Question:

In the Tigerlight instructional video, the assailants don't appear to be armed. What would you advise a Tigerlight user to do if the assailant has a gun?

Response:

Tom and Jane,
That is a very good question, but also a very complicated question. It depends on many variables and there is not an answer that you can put in a user's manual.

We have had incidents with police officers when the subject had a gun and tried to kill the officer. If not for the split-second response the TigerLight® afforded the officers in those situations, the officer would likely have been shot, according to their personal accounts of those attempted murders.

On the other hand, there may be situations wherein an individual has a gun and is too far away for the spray to reach him. Maybe it’s a situation in which the subject can be talked out of pursuing a deadly force action as has also been the case.

Probably the most important thing to keep in mind is that the TigerLight® provides a stealth, rapid response to a close proximity act of aggression in situations in which you would not likely have had the time or opportunity for any other response. In these situations, it has proven to be incredibly effective.

It impairs the attacker’s visual acuity, causes respiratory distress and is extremely painful, and the TigerLight® does this much more effectively than a canister of pepper spray, due to all the reasons explained in the instructional video as well as the infomercial.

If I were close to someone and I saw them reach for a gun that I thought they intended to use on me and I could spray and move quickly out of their line of fire, I would. However, there are many possible variables that could change what I would do in any given situation.

Are there situations where it would be better to use a gun? Of course. Are their situations where it might be best not to use anything, including the TigerLight®. I’m sure there are. However, a large percentage of assaults we hear of on a daily basis, could be stopped with a TigerLight®

We see reports of incidents nearly every day in law enforcement in which officers are assaulted, or situations escalate to a level they did not need to and I ask, “Why didn’t that officer have a TigerLight® instead of a flashlight?” To me, it is patently ridiculous to think of any officer carrying a flashlight when they could have a TigerLight®.

However, I can just about guarantee that anytime I make a statement saying that “if this or that officer would have had a TigerLight® in hand, it would have been different,” there is someone who will criticize that observation saying I don’t know the exact circumstances. In some cases, that criticism would be true.

An officer was recently shot and killed here in Utah when approaching a subject in a car stop in which the occupant was suspected of being involved in a drug transaction. The subject shot and killed the officer as she approached the vehicle. She was found dead on the freeway with her flashlight in her hand.

Now, in other “similar” (None are exactly the same) situations in which an officer approached a vehicle and the occupant tried to shoot the officer, the TigerLight® has afforded the officer a split-second response, unanticipated by the assailant, that saved the officers lives, according to their reports.

However, my first thought when I heard of this officer being shot on a car stop was, “I wonder if the TigerLight® could have saved her?” I spoke with a training officer I know who is an avid TigerLight® user and huge fan of the product and he explained that she was shot with an assault rifle at a distance from the subject that would have been too far for a TigerLight® response, even if she would have had one in her hand.

We’ve all heard the cliche, “don’t take a knife (or a club, or a stun device, or a can of pepper spray) to a gun fight.” Well, that is about as ridiculous a statement as saying the TigerLight® is the best device for every possible situation.

The TigerLight® is an exceptionally practical, relatively safe and uniquely effective non-lethal means of personal protection that has the capability, if used properly, to save many lives, prevent many rapes and stop many assaults. It has proven, in law enforcement studies, to do it more effectively than any other non-lethal weapon.

It is something that most people will carry in their hand at times when they simply would not have any other weapon in their hand. So, even though, ideally, there might be a situation in which a person might say, “I’d rather have a gun,” if that person does not have the gun in hand, ready to fire when attacked, it does not matter what might be better.

The lady who was attacked at 4:30 in the afternoon in a wide open parking lot in down town Salt Lake City, was a probation officer and had a gun on her at the time she was attacked. But the situation was one in which the likelihood that someone would be that brazen as to attack and rape someone right out in the open with thousands of people around, was practically nil, so the weapon was not in her hand.

The difference is that a person is more likely to be willing to hold a TigerLight® in their hand when walking to their car than they would a gun, knife or even can of pepper spray, because it does not appear to be a weapon.

I know that any answer I give to your question will be criticized by someone who knows of some exception to about any position one could take, but we just have to use common sense and be practical. When an officer tries to minimize the significance of the TigerLight®, for whatever reason, I just have to say, look at the results. Five hundred officers used it on 147 violent subjects. It had an unprecedented 96% stop rate on 2.6 subjects at a time, with no significant injuries to officers or subjects.

I could go on, but I hope this helps somewhat. The key is to have the TigerLight® in hand, thumb in the right position, should an attack occur. We are not saying that the TigerLight® is the replacement for all other weapons. However, even if you have a concealed carry permit and have a gun on you, there may be many situations in which use of force is required and justified, but lethal force is neither required, not justified. That is when a TigerLight® is likely the best option there is.

Have a great day. Stay safe. Be sure to watch the family safety video as well, if you haven’t.

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